Policies & FAQ
Policies & FAQ
Answers to common questions about booking, check-in, amenities and house rules at Main Street Suites.
Booking & Payment
How much does a stay cost?
Nightly rates start from $145 for 2 guests; taxes extra.
When do I pay for my stay?
Your stay is paid in full (100%) when you book.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, debit and e-transfer. A credit card is required for the $250 credit card hold at check-in.
Are there taxes or extra fees?
Rates are subject to 5% GST and the 6% Alberta Tourism Levy, which are added on top of the room rate and on add-ons too (pet fee, sofa bed fee). Cleaning is included in your rate.
Is there a damage hold?
At check-in we place a $250 hold on your credit card. It’s not a charge. If everything is in good shape after checkout, the hold is released. There’s no separate damage deposit. If there’s damage, we’ll let you know and charge only what’s needed to fix it.
Cancellations
What is your cancellation policy?
- Cancel 14 or more days before arrival: full refund.
- Cancel 3 to 13 days before arrival: 50% refund.
- Cancel within 72 hours of arrival, or no-show: no refund.
Check-in & Check-out
What are the check-in and check-out times?
Check-in is at 3 PM and check-out is at 11 AM. These times are firm; we’re not able to offer early check-in or late check-out.
How do I get into my suite?
Main Street Suites is self check-in. We’ll text or email your door code the day before you arrive.
Suites & Guests
How many guests can each suite sleep?
- The Alcott: king bed plus a sofa that pulls out to a double bed, sleeps up to 4.
- La Grange: queen bed plus a sofa that pulls out to a double bed, sleeps up to 4.
Is there a charge for extra guests?
Rates include 2 guests, with bedding on the main bed. Each extra guest after the first 2 is $20 per guest per night (up to 4 guests per suite). For 2-guest stays, sofa bed setup is $15 per stay (extra linens and cleaning); just let us know before arrival. It’s free for 3 or more guests. The main guest must be 18 or older.
Amenities
What’s in each suite?
Both suites have:
- A kitchenette with both a French press and a drip coffee maker, a kettle, toaster, small fridge and hotplate
- A Smart TV
- Heated floors
- Shampoo, conditioner and body wash from local shop Rural Roots Bliss and Gifts
Is there Wi-Fi?
Yes, free Wi-Fi in both suites at 3,000 Mbps (3 Gbps). That’s roughly 8 times faster than the typical Canadian home connection.
Comparison based on Canada’s median fixed broadband speed, Speedtest Global Index, September 2026.
Is there laundry?
Yes, a free washer and dryer are available in the building.
Pets
Are pets allowed?
We’re pet-friendly! Up to 2 pets per suite, a flat $35 pet fee per stay, no matter how many pets (plus GST and levy). Any real damage is charged separately.
House Rules
Can I smoke in the suite?
The suites are non-smoking. Smoking inside a suite carries a $250 fee.
Are there quiet hours?
Quiet time is 11 PM to 7 AM. No parties or events. Long-term residents live upstairs, so please be kind with noise.
Are there stairs?
Both suites are down a flight of stairs.
Parking & EV Charging
Where do I park?
Free parking on Main Street or in the rear lot.
Is there an EV charger?
A free EV charger is a block away (not on site).
Contact
How do I reach you?
Call or text 403-477-1680, or email mainstreetnanton@gmail.com.